Last updated 31 August 2026
Read this first. Every payment on Bidday is final and non-refundable, including when someone later outbids you and you do not end up running an ad. You are paying to hold the top position, not buying a guaranteed placement.
All payments are final. We do not issue refunds when you are outbid, when you change your mind, when you stop wanting the day, or when your total ends up lower than another advertiser's. Money paid is spent, not held in escrow. If you are outbid, the way back to the top is to pay the difference, not to request a refund.
This is the core mechanic of the site. If you are not comfortable with it, do not pay.
We refund only where we are at fault or legally required:
Write to us with the payment reference and we will look into it.
We may remove an ad, without refund, if it is unlawful, deceptive, impersonates a person or brand you do not represent, contains malware or misleading links, or promotes hate, harassment, sexual content involving minors, or violence.
You confirm that you own or are authorised to use the name, logo and content you submit.
We do not guarantee traffic, clicks, impressions or any commercial outcome. Visitor figures shown on the site are indicative and must not be relied on as audited metrics.
The site is provided as is. We do not guarantee uninterrupted availability. If the site is down on a day you won, our liability is limited to the amount you paid for that day.
We may update these terms. The version in force is the one published here at the time of your payment.
Questions, refund requests and takedown reports: hello@bidday.lol. Quote your payment reference and we will look into it.
How we handle your data is set out in our Privacy Policy.